Shipping Policy

Last Updated: August 18, 2026

Thank you for shopping with Hanan Store. We are committed to providing you with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Hanan Store, you agree to the terms outlined below.

1. Order Processing

All orders are processed after your payment has been successfully received and your order has been confirmed.

Orders are generally processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Orders placed during sales, promotions, holidays, or periods of high demand may require additional processing time.

• We carefully check and package all clothing items before dispatch.

• Order processing time is separate from shipping and delivery time.

For example, if your order takes 2 business days to process and delivery takes 3–5 business days, the total estimated timeframe may be approximately 5–7 business days.

2. Shipping Locations

Hanan Store currently ships to [Pakistan / Your Available Countries].

Shipping availability may vary depending on your location. Some remote areas or locations with courier restrictions may have limited delivery options.

If your location is not available during checkout, please contact us before placing your order.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.

Our shipping options may include:

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3–7 business days	[Shipping Fee]
Express Shipping	1–3 business days	[Express Fee]
Free Shipping	Orders above [Amount]	Free

The exact shipping fee applicable to your order will be shown at checkout before you complete your purchase.

Hanan Store reserves the right to change shipping rates or free-shipping thresholds at any time. Any applicable charges will always be displayed before payment is completed.

4. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are:

Domestic Orders: Approximately 3–7 business days.

International Orders: Approximately 7–21 business days, depending on the destination and shipping method.

Delivery times are estimates and are not guaranteed.

Delays may occur due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete addresses

• Customs clearance

• Customs inspections

• Transportation disruptions

• Other circumstances outside our control

5. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation through email, SMS, or WhatsApp, depending on the information provided at checkout.

Where available, your shipping confirmation may include:

• Tracking number

• Courier name

• Tracking link

• Estimated delivery information

Please allow 24–48 hours for tracking information to become active after dispatch.

If you need help tracking your order, contact Hanan Store at [Customer Service Email] or [WhatsApp/Phone Number].

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

• Full name

• House/building number

• Street address

• Apartment/unit number, if applicable

• City

• Province

• Postal/ZIP code

• Phone number

Hanan Store is not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to correct the address before your order is dispatched, but we cannot guarantee that changes will be possible after dispatch.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery procedures.

A delivery may fail if:

• Nobody is available to receive the parcel.

• The address is incorrect or incomplete.

• The customer cannot be contacted.

• The customer refuses delivery.

• The customer does not respond to courier communications.

If a parcel is returned to Hanan Store because of a failed delivery caused by the customer, additional shipping charges may apply if the customer requests another delivery attempt.

8. Delayed Orders

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur.

If your order is delayed, please check your tracking information first.

If there has been no tracking update for [X business days], please contact us so that we can assist you.

Please understand that Hanan Store cannot be held responsible for delays caused by courier companies, weather, customs, public holidays, or other circumstances beyond our reasonable control.

9. Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it:

1. Check around your delivery address.

2. Ask household members, neighbors, building reception, or security.

3. Contact the courier using your tracking information.

4. Contact Hanan Store if the parcel still cannot be located.

We will do our best to assist with an investigation through the courier.

If the courier confirms that the parcel was successfully delivered to the address provided at checkout, Hanan Store may not be able to issue an immediate replacement or refund. Each situation will be reviewed individually.

10. Damaged Packages

We carefully package our products before dispatch.

If your parcel arrives damaged, please take clear photographs of:

• The outer packaging

• The shipping label

• Any visible damage

• The product

• Any other relevant evidence

Contact us at [Customer Service Email] within [48 hours / 3 days] of receiving your order.

Please keep the original packaging until the issue has been resolved, as it may be required for a courier investigation.

11. Incorrect or Missing Items

If you receive an incorrect item, incorrect size, missing item, or another fulfillment error, contact Hanan Store within [48 hours / 3 days] of receiving your order.

Please provide:

• Your order number

• Your name

• A description of the problem

• Clear photographs of the item received

• Photographs of the packaging and shipping label, if applicable

After reviewing the issue, we will provide you with the appropriate next steps.

12. International Shipping

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not necessarily included in the product or shipping price unless specifically stated at checkout.

Customs rules and fees vary between countries. Hanan Store does not control these charges.

The customer is responsible for paying any applicable customs duties, taxes, or import charges associated with their order.

International orders may also take longer to arrive because of customs inspections and clearance procedures.

13. Customs Delays

International shipments may be held by customs authorities for inspection or additional documentation.

Customs processing times are outside the control of Hanan Store.

If your package is delayed by customs, we cannot guarantee a specific delivery date.

Customers may be contacted by their local customs authority or courier to provide additional information or pay applicable charges.

14. Order Changes and Cancellations

If you need to change or cancel your order, please contact Hanan Store as soon as possible after placing the order.

We will try to accommodate your request before the order is processed or shipped.

Once an order has been dispatched, we may not be able to cancel or change it. In such cases, the order may need to be handled according to our Return & Exchange Policy.

15. Combining Orders

If you place multiple orders separately, Hanan Store may ship them separately depending on our fulfillment process.

If we are able to combine orders before dispatch, we may do so at our discretion.

Shipping fees are calculated according to the shipping options selected at checkout and are not automatically refundable if orders are later combined.

16. Pre-Orders and Out-of-Stock Items

If your order contains a pre-order item or an item with a future availability date, the order may be shipped according to the expected availability date of that item.

If an order contains both ready-to-ship and pre-order items, Hanan Store may ship the items together once all products are available unless otherwise stated.

The expected shipping date for pre-order items will be communicated on the relevant product page whenever possible.

17. Sales and Promotional Periods

During major sales, promotions, holidays, new collection launches, and other high-demand periods, order processing and delivery may take longer than usual.

We appreciate your patience during these periods.

Any special shipping terms associated with a promotion will be communicated at the time of the promotion.

18. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

Hanan Store reserves the right to cancel an order if we are unable to legally or practically ship the purchased product to the provided destination.

If an order is cancelled for this reason after payment has been received, we will contact the customer regarding the applicable refund.

19. Refused Deliveries

If a customer refuses to accept a shipment, the parcel may be returned to Hanan Store by the courier.

Any applicable return-to-sender, shipping, customs, or other charges may be deducted from the refund where permitted by applicable law and our Return & Exchange Policy.

20. Return Shipping

Return shipping is handled according to our Return & Exchange Policy.

Unless otherwise stated:

• Original shipping charges may not be refundable.

• Customers may be responsible for return shipping costs for change-of-mind returns.

• Customers may be responsible for return shipping when an incorrect size or color was selected.

• If Hanan Store sends an incorrect item or the product arrives damaged or defective, please contact us before returning the product.

Please do not send a return without first contacting our customer service team and receiving return instructions.

21. Delivery Estimates Are Not Guaranteed

All shipping and delivery timeframes shown on the Hanan Store website are estimates.

We cannot guarantee delivery on a specific date because shipments may be affected by circumstances outside our control.

If you require an order for a specific event or date, please contact us before placing your order to discuss available delivery options.

22. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information.

• Being available to receive the order where required.

• Responding to courier communications.

• Paying applicable customs duties or taxes on international orders.

• Checking the parcel and products upon delivery.

• Contacting Hanan Store promptly regarding any shipping issue.

23. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Hanan Store
Email: [Customer Service Email]
Phone/WhatsApp: [Phone Number]
Business Hours: [Days & Hours]
Website: [Website URL]

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

24. Policy Updates

Hanan Store reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage customers to review this policy periodically for the latest information.